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Frequently Asked Questions (FAQ) |
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How do I upgrade to a new version? How do I upgrade to a new version?Upgrades can be divided into two categories: major upgrades and minor updates. Minor updates are those with the same primary version number as your current software (e.g., 2.0.11 to 2.9.332) and are always free. For minor updates, just download the new version and install it over top of your existing version. The setup program will not overwrite any of your existing data when it installs the new version. Major upgrades are those with a higher primary version number than your current software (e.g., 2.8.33 to 3.1.11). To upgrade, download and install the new version then go under the file maintenance section and choose the Upgrade Data option to transfer data from your old version to the new version. By default, upgrade versions are installed into a different directory than earlier versions so you can still go back to your old version if you choose not to purchase the upgrade. How do I pay for an upgrade.Upgrade pricing is available only directly from OWL Software and is not available for on-line ordering. If you are upgrading from an earlier version we recommend you download and install the new version. Once installed, click the Buy Now button on the startup screen. If you wish to pay by check or money order, you may do so by calling 877-353-7297 in the USA or 952-646-5331 international. How do I open Backup files to verify that they are correct?Backup files created using the data backup option in OWL programs are not intended to be manually opened. Opening backup files using any other program could damage them. To ensure that the backup files are correct, use the following procedure.
How do I move my software and data to a new computer?In the age of Windows applications, programs cannot be simply copied from one computer to another. They must be installed. To install the software use the setup file from the original disk or the original downloaded setup file. Run the setup file to install the program. If you don't have the setup file and you are registered for the current version of the application, you can re-download it from our downloads page. Setup files for old versions are available for one year after the release of a new version. To transfer your data, run the program on the old computer and choose the backup data option to backup your data to a removable disk. Once the backup disk has been created, run the software on the new computer and choose the restore option to copy the backup data files to your new computer. Is your software Vista compatible?While current versions of OWL programs are all compatible with Windows Vista, you may experience problems when trying to access help from within the programs. Microsoft has made a free download available for those who are experiencing this problem. Go to Download WinHlp32 for Vista and follow the instructions to correct this problem. |
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